After-Sales Service

After-Sales Service for Rail Customers

At Teknoware, we stand behind our promises and our products. Our after-sales team take care of you whenever you need spare parts, new units, or anything else related to a Rail Division project. Our after-sales service for rail customers guarantees that you are not left on your own after the project has been delivered.

Spare Parts Availability

Typically, the lifetime of public transport vehicles is between 10 and 40 years. For vehicle operators and maintenance providers, it is crucial that suitable spare parts are available for the whole of this time. Teknoware is committed to supplying compatible spare parts for the whole lifetime of vehicles in which its parts are installed—a commitment that we have kept for over 50 years.

Maintenance Services

Teknoware is more than just a lighting manufacturer. We can also provide maintenance services for the products that we supply, although in most cases regular maintenance work is carried out by train operators or train manufacturers themselves. In addition to actual maintenance work, we also offer advice on how to optimally maintain products and guidance on when such products should be replaced.

Lighting Level Measurements

Teknoware is able to perform exhaustive light-level measurements, which help to identify and replace failed or underperforming light units. This kind of maintenance is even more essential with LED lighting, as LED lights seldom fail completely—instead, their light level diminishes considerably over the course of their service life.

In the case of renovation projects, in particular, Teknoware offers a trial installation service, including light level measurements, to verify, for example, the benefits of LED light colour temperature and active dimming features before the final refurbishment.